Technical Support & Communication
We have experienced technical support engineers who are dedicated to providing you with efficient service and support to improve your product and service experience!
—— Technical Team ——
Linda
Technical Engineer
+8618120184289
yao.ling@allxianfei.com
Worked within the organization for ten years, familiar with various internal and external processes and exceptions. Proficient in hardware products and common technical issues. Skilled in supporting startup companies and distributors, familiar with all import and export processes. Provides proactive and patient service, consistently receiving various customer awards over the years. Efficient in problem-solving at work. Always upholds a professional and enthusiastic service attitude.
Service Tenet
Treat people with sincerity, give priority to service, be an optimist, and persevere to the end
Mr Liu
Technical Engineer
+8617749540142
liu.yue@allxianfei.com
As a senior technical engineer, I possess full-stack product technology expertise. Skilled at solving complex and systematic technical challenges and have extensive experience in system integration management. Capable of efficiently coordinating project teams and both internal and external resources, with extensive experience serving major clients. Familiar with industry products as well as the features and technical characteristics of upstream and downstream products, I help clients improve decision-making efficiency.
Service Tenet
Win by quality, serve with dedication
Mr Wang
Technical Engineer
+8618052013130
wang.yuqing@allxianfei.com
Skilled at identifying customer needs and responding to customer inquiries within 48 seconds. Available online for 15 hours every day to address customer queries. Proficient in the parameter configuration and functional application details of various optical-electrical pods. Experienced in developing secondary private protocols. Possesses excellent problem analysis skills. Capable of efficiently formulating and implementing targeted solutions.
Service Tenet
Improve yourself, create value for customers